Every patient has the right to respect, dignified treatment, consideration and privacy in the provision of health care services in a healthcare facility.

She has the right to an understandable way of providing information about her health condition, asking questions regarding her health condition.

The patient has the right to refuse to provide information about her health condition and also to determine the person to whom this information should be communicated.

The patient has the right to request a consultation service from another healthcare provider.

A minor patient over 15 years of age may be treated without the presence of her legal guardian, if she has his or her written consent.

A patient with a sensory impairment or physical disability who uses a specially trained dog is allowed to stay with her if it does not violate the rights of other patients.

The patient has the right to be informed in advance about the price of services provided that are not reimbursed or partially reimbursed by public health insurance.

Health services can only be provided to a patient with her consent, unless they are urgent care services.

The patient is obliged to notify her doctor of any change in health insurance company, change in health insurance, change of residence and telephone number, discharge from inpatient treatment and serious change in health status.

Follow the operator's internal regulations, the current internal regulations are always available at www.medicaflora.cz or in the premises of the Medica Flora s.r.o. medical facility.

Follow the proposed individual diagnostic and treatment procedure, respect the instructions of medical professionals (violation of this obligation is considered a serious violation of the treatment regimen).

Truthfully inform the treating medical professional about the current development of the health condition, including information about infectious diseases, about health services provided by other providers, about the use of medicinal products, including the use of addictive substances and other facts essential for the provision of health care.

Not to consume alcohol or other addictive substances before and during the examination and to submit to an examination in justified cases, based on the decision of the attending physician, in order to prove whether or not she is under the influence of alcohol or other addictive substances.

A patient in a state of intoxication or under the influence of addictive substances is prohibited from entering the healthcare facility and the provider is authorized to expel such patients.

Smoking is prohibited throughout the healthcare facility – the office.

She is obliged to behave in accordance with the principles of civil coexistence and good manners in relation to fellow patients and healthcare workers. Any form of vulgar expression towards the staff or aggressive behavior is considered a gross violation of the internal rules, the consequence of which will be the immediate termination of registration and this step will be reported to the health insurance company with justification.

The above obligations also apply to the legal representative, or persons designated by the legal representative, or other accompanying persons.

Failure to respect the principles of civil coexistence and good manners is considered a gross violation of this internal order. For mothers with children/stroller, there is a suitable and adapted back waiting room in front of the Ambulance.

The health facility provides full gynecological and obstetric health services only to registered patients.

It provides non-registered patients with only emergency health care in cases where the registering gynecologist is not available.

A patient may apply for registration if more than 3 months have passed since her previous registration with another gynecologist.

In the case of minor patients, their legal representatives apply for registration.

The registering doctor decides on the acceptance of registration by confirming the registration form.

In the event of a patient being refused treatment due to capacity constraints, the patient has the right to receive a confirmation of this refusal and its reasons, which the provider will issue to her upon request.

The office and operating hours are published at the entrance to the medical facility and also on the website www.medicaflora.cz

The admission of patients for examination ends 30 minutes before the end of the doctor's office hours.

Patients are obliged to respect the lunch break of the medical facility employees.

A patient can book an appointment for registration, examination or preventive examination by phone, email or in person.

The appointment time is the time from which the patient waits for an examination by a doctor.

Patients who have booked an appointment are invited to the office, if possible at the time for which they were booked.

Healthcare professionals try to minimize the waiting time of patients.

However, they must always pay attention to the privacy and health of patients during the examination.

While waiting, patients can use the waiting room equipment and the patient toilet.

It is prohibited to bother fellow patients with excessive noise or inappropriate behavior, to destroy or take away waiting room equipment.

If a patient cannot come to the booked appointment for any reason, she must apologize by phone, email or in person at least 24 hours before the scheduled examination so as not to block the time of other patients. For serious reasons of impossibility of apologizing in advance, we accept a written confirmation from a doctor or other supporting document within 7 days after the date of the visit - the decision to recognize other supporting documents within 7 days after the date of the visit is at the discretion of the staff (head doctor, head nurse). If the client does not provide an apology anyway, a contractual penalty of CZK 1,000 will be charged.

In case of acute problems, the patient first makes an appointment with a nurse by phone, email or in person.

Every day there is a space reserved for acute treatment, and healthcare workers will offer the nearest examination date based on the expected severity.

The order of patients is determined by the doctor

The patient is obliged to notify her doctor of any change in health insurance company, change in health insurance, change of residence and telephone number, discharge from inpatient treatment, and serious change in health status.

In addition to care covered by public health insurance, the doctor also provides examinations and treatments that are not covered by this system.

The price list for these services/requested care is available in the waiting room or on the website www.medicaflora.cz

The complete price list is available upon request at the office.

Payment is possible in cash, by QR code or by payment terminal.

Medical personnel have the right to prematurely terminate the provision of medical services or refuse treatment to a patient who shows signs of alcohol or drug abuse.

A medical facility may terminate the provision of medical services to a patient who seriously restricts the rights of other patients, intentionally and consistently fails to comply with the proposed treatment procedure, or fails to comply with the internal regulations.

Repeated unexcused absence (i.e. at least the second absence within six months that was not reported in advance or was reported immediately before treatment) will be considered a violation of these internal regulations and thus constitutes a reason for terminating the provision of medical services to the patient.

A doctor has the right to refuse or terminate the treatment of a patient if the patient's requirements contradict the doctor's professional convictions.

A doctor has the right and obligation to refuse to provide treatment/examination at the expense of general health insurance, unless it is medically/reasonably indicated and would be committing an act that violates the contractual terms and conditions with insurance companies. Such care is provided as "care requested by the client" and is charged according to the currently valid price list of Medica Flora s.r.o. or related service providers.